|
KMID : 1002520220160020025
|
|
Korean Journal of Health Service Management
2022 Volume.16 No. 2 p.25 ~ p.37
|
|
|
A Study on the Recommendation Intentions, Achievement of Expected Treatment Results and Satisfaction by Inpatient Medical Service Experiences
|
|
Shin Jeong-Woo
Choi Bo-Ram
|
|
|
Abstract
|
|
|
Objectives: This study’s purpose was to identify the factors affecting recommendation intentions, achievement of the expected treatment results, and satisfaction of the patients who had experienced inpatient medical services.
Methods: The data of 996 participants were analyzed by t-test, ANOVA, regression using a medical service experience survey(2018-2019).
Results: As regards the patient safety experiences, the higher their education levels, their health insurance and absence of chronic diseases showed a significant positive experience. Their recommendation intentions and satisfaction with medical services had a positive effect on their satisfaction with the services of doctors and nurses, and their use of medical institutions increased. The achievement of the expected treatment results had a positive effect as the subjective health status, satisfaction with doctors services and use of medical institutions were higher.
Conclusions: To improve recommendation intentions, achievement of the expected treatment results and patient satisfaction levels, various measures should be taken to improve the services of doctors, nurses, medical institutions.
|
|
|
KEYWORD
|
|
|
Medical Service Experiences, Recommendation Intentions, Treatment Results, Satisfaction, Inpatients
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|
|